How will I know when you are open or closed?

Occasionally, we are closed for the holidays or to restock or give our volunteers a break. When there are five Thursdays in a month, we often will be closed on the fifth Thursday. We list our closed dates on our Facebook page and our website, so if you ever have a question, check there for our hours.

Can I bring my children with me to shop?

Your children are always welcome to shop with you, and we love to see them! Keep in mind, the wait for services can sometimes be long for little ones, so bring something to occupy your child or make use of our library of books in the waiting area. You must supervise your children at all times. There are many people coming in and out of the free store, so it is not safe for children to be left unattended. Occasionally we leave activities out for children to color or play with while families shop, but one caregiver should always remain with your child at all times. 

Can my friend, neighbor, or family member shop for me?

To keep supply fair for every family, members shop for themselves. If you can’t shop, another adult in your household or family may shop for you with your membership card. For urgent needs, email us to make a special request info@littlebottoms.org.

Is there anything I can do to move through the waiting process faster?

Our staff and volunteers strive to make your shopping experience as enjoyable as possible. We know sometimes the wait to access services can be long. Please keep in mind that coming later in the evening (after 7:15 PM) often tends to move you through the line faster than joining us immediately at opening. Also, if preferred you can skip the wait by opting-out of clothes that week. To shop for only diapers and wipes without a wait, let a volunteer know while signing in that you would like to only receive diapers and wipes. 

Some people arriving after me got to shop before me. Why? 

We understand this can be frustrating or confusing. Numbers at check-in are given out randomly, not in order. Please wait until your number is called. If you think it was missed, ask a volunteer to double-check. We strive to move every family through the process as quickly as possible and appreciate your patience as you wait. I

Why do you have volunteers staffing every shopping room?

We provide personal shoppers to each family to help you free up your hands to shop, carry your items, and ensure each family receives the right number of items for their children.

When are your larger items in the basement available?

On the second and fourth Thursday of each month, the downstairs offers larger items (activity mats, bouncers, toys, swings) to members with children under 12 months. If someone in your family needs an item but doesn’t qualify, email us.

What are your safety standards?

Safety is our number one priority. In order to maintain a high standard of service and provide a safe environment for our employees, volunteers, and member families, we occasionally may need to exercise our right to refuse or discontinue service to members. Read more about our safety policy here.

What should I do if I have a problem while shopping?

If you have a problem while shopping with us, please ask a volunteer to put you in touch with one of our leaders on-site to help. Alternatively, please feel free to reach out to us via email afterwards at info@littlebottoms.org